service mode

1、7 × 24-hour hotline;

2. Internet remote support or debugging;

3. On site service by technical service personnel;

4. The company website provides service columns;

5. Dedicated customer feedback mailbox.

The process of the technical proposal is as follows:

First of all: customer service personnel cannot solve the problem of door-to-door service only through communication after receiving a call or network information from a customer. Customer personnel need to accurately understand the problem of the customer and register customer problems and customer information.

Step 2: The customer service personnel shall hand over the information of customer's demand for door-to-door service to the relevant staff.

Step 3: After receiving the door-to-door service information, the relevant staff should have allocated the task to the specific personnel of the company as soon as possible.

Step 4: After receiving the task assigned by the superior, the door-to-door service personnel should immediately contact the customer and agree with the customer on the door-to-door time.

Step 5: The door-to-door service personnel shall arrive at the customer's address within the time agreed with the customer, serve them and collect the corresponding fees.

Step 6: When the service personnel return to the company, they need to make a systematic report on the problems and contents of this service and submit it to the after-sales service department of the company.

Step 7: Our company will make a telephone or online return visit to the service this time to ask customers about the use of the product and their feelings in the service process.

Precautions for door-to-door service personnel:

(1) Show the "work qualification certificate" during on-site service.

(2) No extra charges will be charged to customers, and once found, serious punishment must be imposed. Show the service record registration form, and ask users to sign their opinions after the service is completed.

(3) After the service, it is necessary to demonstrate to the customer that the product can be used normally, and explain to the customer that the use knowledge is in place.

(4) The door-to-door service personnel must be neatly dressed, decent and generous, must be polite when communicating with customers, and must not have any behavioral conflicts with customers.

(5) The door-to-door service personnel must provide all-round services to customers in strict accordance with our company's regulations, and shall not cut corners or be careless.